• STOCK LABELS: You can return new, unopened stock labels within 30 days of delivery. You’ll receive a full refund (minus original shipping charges and a 15% restocking fee). You’ll also have to pay the shipping charges to send the labels back to us.

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• CUSTOM LABELS: Unfortunately, you cannot return custom labels unless they are defective, (for example if the labels have a typo or smeared ink etc.) Keep in mind, we’ll email you a proof of your label before we go to print. It’s your responsibility to make sure they are exactly what you want.

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• If you need to return labels, please call our office at (315) 992-8800 and we’ll work with you to get you replacement labels or a full refund. If you need to send defective labels back to us, we’ll pick up the cost. We’re all about happy customers so give us a call and we’ll resolve any issues you might have.

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• If we receive your labels within 30 days of your order date, the credit card company allows us to credit your credit card. After 30 days, we have to send you a check. The check will be mailed to you the first business day after we receive your labels. We will email you that your check is on it’s way!​